Projections from Soul Artworks - Professional Resume Laurel Scanlan

Education

Honours graduate with a Diploma in Information Technology, Systems Management & Networking and recipient of the Governor General's Medal for Academic Achievement from Nova Scotia Community College Pictou Campus; High School Graduate, East Pictou Rural High.

Technical Skills

A+ Certification, computer maintenance & troubleshooting
Cisco CNAP Level Four
Windows 98, XP, 2000 Professional & 2000 Server installation
Microsoft Word, PowerPoint, Excel, Access (3rd Form Relational Database)
Novell Server 5.0/5.1 & Client installation & configuration
Systems Analysis & Design with Visible Analyst software
Intermediate Programming in Microsoft Visual Basic 6.0
Red Hat Linux 7.1/7.2 installation & configuration
HTML & basic DHTML
BusinessVision 32
Microsoft Visio
Workplace Hazardous Materials Information System (WHMIS)
Adobe Photoshop CS 9.0 Basics

Interpersonal Skills & Training

Friendly, helpful manner
Experience teaching/training others
Sales & Marketing for IT Professionals
Work well under pressure
Positive Principles & Practices of Non-Aversive Behavior Change Training
(Non-Violent) Crisis Intervention & Medication Awareness Training
Basic Principles & Practices of Personal Care
Standard First Aid & CPR

Organizational Skills

Time management skills
Quick learner, self-motivated
Ability to prioritize & work well without supervision
Resourceful, reliable

Communication Skills

Technical Writing & Presentation
Demonstrated Training Techniques & Public Speaking
Creative writing & poetry
Volunteering for community roadside clean-up, spring & fall

Skills & Interests

Basic automotive & motorcycle maintenance
Motorcycle driver training
Motorcycle restoration and detailing

Work Experience:

Executive Assistant Summer Street Industries	2004-Present New Glasgow, NS
Front reception & Public Relations Confidential Record Keeping & Bookings through Database Rental Event Coordination E-Mail Administration and Network Administration Tracking & Reporting Supervisory Responsibilities Maintain petty cash, sales receipts, and donation receipts and management Contribute as member of Golf Fundraising Committee & Planned Giving Committee
Microsoft Product Support Professional Convergys Customer Management Canada Inc.	2003-2004 New Glasgow, NS
Customer service excellence Technical support and troubleshooting via telephone
Inventory IT Specialist MacGregor's Custom Machining Ltd.	2003 MacLellan's Brook, NS
In-depth inventory analysis Software upgrades & manipulation Overhaul and revamp of inventory system software
Network/PC Technician GMF Network Consultants, Inc.	2002-2003 New Glasgow, NS
Network & PC Repair & Troubleshooting (often over the phone) Software Installation & Configuration Software Training, One-on-One & Workshops
Executive Assistant / IT Personnel MacGregor's Custom Machining Ltd.	2002-2003 MacLellan's Brook, NS
PC Troubleshooting & Maintenance Executive Assistant Duties System upgrading & Inventory updates
Database Entry Kelly Services / IBM / Bank of Nova Scotia	2002 Halifax, NS
Data Entry in linking databases Use of Tivoli & eESM Databases
Factory Cleaner WearWell Garments	2000-2001 Stellarton, NS
Clean large textile factory Work safely with chemicals Interact successfully with management & employees
Contract Cleaner Cleaner-Up Business Cleaning	1998-2000 Pictou, NS (now Lachine, PQ)
Cleaning businesses & establishments Knowledge & use of proper security procedures
Construction Worker Robert Scanlan (Contractor)	1997 Lyons Brook, NS
General Carpentry & Renovations Roofing, vinyl siding & frost walls Professional indoor and outdoor painting
Wedding Photographer (Self-employed)	1996-2000 New Glasgow, NS
Proper light and composition skills Use of complex photographic equipment

References and Portfolio available upon request.

Laurel W.N. Scanlan		Resume
	E-mail laurel@projectionsfromsoul.com